October 5, 2025 between 3:30-9:30 am EDT
Web and email services for some shared hosting clients was unavailable due to an issue related to a server backup. During a schedule backup, an automated snapshotting process caused an unexpected performance degradation that prevented some services from working correctly. As a result, some users were unable to access their web sites or email during this period. We apologize for the service disruption and have taken steps to prevent this problem from recurring.
